Terms & Conditions

 

Shipping And Handling

 

We aim to have your order ready for despatch within one to two working days of receipt of order and payment. Silicone products may take slightly longer if they are made to order. Most orders placed before 1pm will be sent the same day though our ETSY shop.

 

UK Orders

All UK orders will be sent out via Royal Mail second class delivery service Please note that we cannot guarantee delivery timescale with royal mail, however you should receive your item within 2-3 working days. We also offer a first class upgrade on our ETSY shop.

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International and European Orders

All international orders will be sent out via Air Mail delivery service Please note that we cannot guarantee delivery timescales, however you should expect to receive your item within 5-10 working days.

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Right of Cancellation

 

Please note that you have a statutory right to cancel this contract within 7 days of delivery by written notice to Fake-Up via email. Goods must be returned at your expense, unused and appropriately packaged.

 

Product Images

 

Where these images are available they are for illustration only and do not necessarily represent the actual article for sale.

 

Complaints Procedure

 

All complaints are dealt with equally and fairly. We aim to respond to all complaints within one working day and to resolve all complaints within five working days. Any customer details passed to us are kept confidential and you will be kept informed of the complaint process. Any claim for non-delivery or damaged goods must be made within 14 days of our despatch.

 

Contacting Us

 

Customer support and service is available via email, facebook or our Contact Us page. Please note that we are mail order only and not open to visitors or personal callers without prior arrangement.

 

Privacy Policy

Fake Up is based in England and has been selling prosthetic make up since 2016. We offer items for sale world-wide. We use Wix to host some of our buyers’ personal information. The only information Fake-Up hold are you email addresses for contact for custom orders and enquiries.

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When you conduct a transaction on our website through ETSY, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Paypal, Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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If you don’t want us to process your data anymore, please contact us at contact@fake-up.co.uk or send us mail to: 3 St Georges Drive, Nottingham NG2 1NX.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@fake-up.co.uk or send us mail to: 3 St Georges Drive, Nottingham NG2 1NX.

 

Statutory Rights

 

Please note that none of our terms and conditions affect your Statutory Rights as a consumer.